We collected the most frequently asked questions and answered them:

1) I bought a ticket but didn't receive an email with it. What do I do?

The email is probably in your in spam or promo folder. If you really didn’t get the email, contact us via uconcertb@gmail.com

2) I bought a ticket but received only a receipt. Is it a ticket?

No. Besides a receipt you should receive an email with the tickets which allow you to attend a concert. If you didn’t get the email with the tickets, contact us via uconcertb@gmail.com

3) I made a mistake while filling in my email address. Can you send a ticket to the correct email?

Yes. Contact us uconcertb@gmail.com

4) I accidentally deleted a ticket. Can I renew it?

Yes. Contact us via uconcertb@gmail.com

5) I want a ticket refund. How can I get it?

A ticket refund is possible only if an Event is cancelled. A face value, specified on a ticket, can be refunded. Conditions for a ticket refund are posted in the description of the event.

6) Can I exchange a ticket/-s for another place/date/city?

Such requests are processed individually. Send us your order number and what you need uconcertb@gmail.com

7) Can I leave an e-ticket as it is and not print it, just show it on my phone?


8) I didn’t find the answer to my question. What do I do?

If you have a question regarding tickets, write to us at uconcertb@gmail.com

9) Are there discounts for your events for children?

At our events where there are no age restrictions, (e.g. 18+) children up to and including 5 years can attend for free, cuddled on their parents' laps. Ie. 1 ticket: 1 parent, 1 child up to and including age 5. This discount is only valid if there are no other age restrictions or discounts.

10) How long will it take to process my email request?

We try to process requests as soon as possible. The standard response time is three business days, but extremely complex requests may take a little longer for technical reasons.

11) I bought a ticket a few hours before the event but I haven't received it yet, what should I do?

Sometimes the system needs a little time to process orders. Please email us with the subject "URGENT" if the event you bought a ticket for is less than 5 hours away.